Just want the job done right in East York

The Riobel shower faucet cartridge in our recently rennovated bathroom needed replacing, even though it was less than 3 years old. Riobel sent me the new cartridge, and Rob from Express Rooter came to install it. After removing the old cartridge he discovered the new one wouldn't fit - Riobel had sent the wrong cartridge. The old one basically fell apart as he was removing it as it was a piece of crap, but not wanting to leave us without water for a 3-day weekend when we were expecting house guests, Rob diligently pieced the old one back together as best he could, saving the day. After a trip up to Riobel to pick up the correct cartridge the next Monday, I called him back to install it. This time it was the right cartridge, but Riobel didn't include one of the necessary parts, so Rob re-used the old one. Overall Rob was patient, considerate of our cirumstances, and extremely customer-focused. He did not charge us for the initial consultation, nor did he charge us for the 1+ hour visit he spent removing the old cartrige and putting it back together, which made the situation much less painful. I would without hesitation recommend Rob & Express Rooter to anyone. I would recommend Riobel to no-one.