Nicholas Morris from Hamilton

Spoke to Pioneer about replacing two pieces of coping around my pool at the beginning of May. I was given May 27 for the repair to be done. Came home on the 27th and the work was not complete, all they did was remove the concrete. I thought they would be back the next day, and no one showed up. Pioneer did not call to let me know why a tech did not finish the job. I called on the 29th to find out why the work was not complete. I was told they did not have the clippings for the coping. They told me a tech was scheduled for June 3, to complete the job. At some time during June 1, 2 a tech had come to my house without notification and took the coping left garbage and used my electricity as my bbq had been moved where the electrical outlets were located. Then when June 3rd came around no one showed up, and no one from Pioneer called to let me know. When i called them to find out why the job was not complete they had told me they ordered the wrong coping. They told me a tech would be scheduled to come back on June 11. However work was not complete this time due to weather, which is understandable. They rescheduled me again for June 16, but due to the recent weather the repair on June 16 had to be moved to June 17 when the repair was finally completed. To finish off this review, the actually work when completed looked good. However the customer service was horrific! Also when starting a job you should probably know whether or not you have the right materials.