Jonathan from Courtice

During the Summer of 2015 we hired C. Aurora Paving Ltd. to give us a new driveway, as the old one was lumpy, falling apart and just couldn't be ignored any longer. They offered us a fair price, were able to come and get things done reasonably quickly, and everyone we dealt with was professional and a pleasure to deal with. The driveway is still fairly new, but so far so good. I would recommend this company without hesitation. For the record, the reason for 9 and not 10 stars is that when they came to lay down the dirt they didn't advise us that they would need the garage doors open, which wasn't a major issue as I was home anyway. However, if I knew this in advance I could have put up tarps to stop the insane amount of dusty dirt that coated my entire garage and anything in it...not pleasant.

Mole hills magically appeared in our yard this Summer, yep oddly not in anyones yard around us, so we decided to call a professional...or so we thought. Terry came and set one trap and put out a few poisonous fake worms, and also took our cheque. At first I thought things may be alright, however things didn't go well. He found out that the one trap he set had dirt pushed into it and never put any more down. Instead he chose to put more of the worms down in hopes the little guy(s) would get poisoned. That never happened. To make things more frustrating, I was advised to contact him when I saw activity instead of him coming around and checking on things...which is okay to a point, but when you get a couple months in and nothing has changed and you know the person you paid money to do a job simply is not doing it, well then it's a big problem. If that wasn't bad enough, more mole hills kept raising and we couldn't even reach Terry for over a month. To be a bit fair, we were told he was on vacation and then also something happened via family. That said, to have nobody else take over in his absence and leave us waiting while our yard is destroyed is incredibly unprofessional. We were told there was a 3 month window for him to come back and take care of anything if the mole(s) came back, however the whole 3 months were taken up by nothing good happening and many holes kept happening. I contacted Terry and tried to express how disappointed we were with the service, but was so unimpressed by his response that I couldn't be bothered to have him come back to the house again. Despite being Winter I still see the odd new hole raise up and adding itself to the 30+ that are already there and spreading further across the lawn with each new hill. I really feel that a refund should have been offered in this instance, but seeing as this professional is anything but, I'll have to settle for warning others and hope that nobody else goes through this too. I'd leave photos, but today we have some freshly fallen snow. I'll try and remember to upload when I can get a good photo again.

Our eaves are between 7-10 years old at most, however they were put in by less than reputable people. When issues began I did my best to find someone to come and look at what we may need done, which was easier said than done. Luckily, someone on our street had this company doing work for them and I gave them a call. Jim was absolutely great to deal with, as he not only conducted himself in a professional manner, but also was pleasant to speak with and very knowledgeable. The work they have done is not only great, but they are well priced for the work and I know that if anything needs to be done in the future I can definitely rely upon Trough Doctor and their great team...and so should you.