Reviews

10/10

Our AC wasn't coming on consistently. Nate listened over the phone and had a good idea of the problem before arriving. When he arrived (on time), he verified the problem, replaced our old thermostat and checked that the AC was working before leaving. Problem solved!

Approximate cost of services:
$240.00
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Company Response

Hello Judy, Thank you for calling us and giving us the opportunity to help with your A/C issue. The information that you gave to Nate over the phone enabled him to diagnose a probable cause. Once there, he was able to verify it was the same issue. Knowing this information before we get there helps us to ensure we have the right parts with us thus often making the job more efficient, smoother & we are able to get the equipment working more quickly. Enjoy your A/C! Lori

10/10

Nate clearly explained the choice of A/C units and the importance of the high quality installation process that Distinct Heating and Cooling provides. Two, and for part of the time, three technicians worked 2 full days to install our 2 units, rather than the 1/2 day another company quoted. The workmanship is exceptional. My father, an engineer looked at the duct work and piping they did in the furnace room and was blown away by the high quality workmanship and materials. There were no corners cut here! The technicians are exceptionally courteous, respectful and professional! They left the furnace room cleaner than they found it. After the installation, Nate came over with a printed sheet of maintenance and operation instructions. He explained in simple detail how to use our A/C units to prevent any damage to them. We are so glad that we chose Distinct!

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Judy,
Thank you so much for your trust and confidence you have expressed in our company. You have summed up nicely what we try to provide to each customer - quality, care, & service. We expect to give our customers the right product that fits their home & lifestyle, installing it with precision and care, leaving our customers satisfied with both the product and our service. We are glad to hear that your father approved as well! We are confident you will enjoy your new units for years to come! Lori