We purchased a Mastercraft lawn tractor from Sears Canada in May 2014. It worked for a whole 22 hours (basically the first season as we have a 3+ acre yard), we've been trying to get warranty work organized with them for 4 weeks with no progress. I will NEVER purchase anything from Sears Canada again. Very sad that such a good company has turned into such a joke that doesn't care about customer satisfaction. They got my $4000 now they don't give a damn. Stuck with a piece of crap and long grass. Dissatisfied doesn't even begin to cover it!
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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