Reviews

10/10

I just had a gas insert installed by Kastle Fireplace and would highly recommend this company It was a great experience from the friendly sales rep to the very knowledgeable installation staff Upon completion of the sale , Dave from Kastle came to inspect my fireplace to insure that no hidden costs would be incurred to install the insert The installation team ( a team of 3 ) arrived on time for my scheduled appointment ...They covered the area in front of the fireplace to insure the area was kept clean .....They did a fantastic job in completing installation in 3 hours .... Upon completion an explanation was given as to how to operate the remote for the insert as well as answering any and all questions my wife and I had .... Great Job Guys , We will definitely refer your company to any of our family and friends that are looking for a fireplace !

Approximate cost of services:
$5,000.00
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Company Response

Thanks Vince, it was a pleasure. Hope you enjoyed your fireplace this winter.

10/10

What do you do when you actually do need the ducts cleaned? I've received dozens of unwanted phone calls but was uncomfortable trying any of them. Luckily I started my research at the Toronto Home Show and came across Dave's Duct Cleaning . I checked others at the home show but was most comfortable with Dave's. They gave a clear and detailed description of the procedure and exactly what it would cost! When I made the apt ,I was told that my appointment was for 12 PM ( a precise time not windows of 12PM to 4Pm etc.) I got 2 emails prior to my apt reminding me of the date & time of my service . On the day of the apt , an hour before my time , I got a call indicating that the crew would be 30 minutes late . How many company's would do that ? Upon arrival ( 20 minutes late not 30 ) , Brendan introduced himself and apologized for being late (nice to see a company concerned about my time and not only theirs!) Brendan walked me through the duct cleaning process and answered any and all questions I had . When the job was completed both Brendan and Scott cleaned the basement of any dirt and dust that the procedure had caused . It actually looked better than when they arrived . Scott also asked whether he could help in putting back the furniture that had been pulled forward to access the cold air returns . I was shown pictures of my ducts prior and after to the cleaning . I asked Brendan if he could email me the pictures and it was done the same night . Based on my experience with Dave's Duct and more importantly their employees Brendan and Scott , I wouldn't hesitate to recommend them to my family and friends !

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Vince - Thanks for the positive feedback. We appreciate the effort to share your sentiments of our service with others on Homestars. We are very serious about our trade and will do whatever we can to constantly refine and improve our process. We love sharing and educating consumers regarding every aspect of this service and what you could expect from a proper and thorough air duct cleaning service. Before/after pictures are mandatory with every service and we're happy to share. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts,com)