I rented a truck from All Canadian Self Storage and UHAUL dealer once and forgot 2 valuable picture frames inside. They told me they would hold it for me but when I went in to pick them up, the manager Annissa told me 'they threw it in the garbage'. Nobody in their right mind would dispose of these pieces since they were both statues of animals that were custom framed. Not long after I rented yet another truck from them and this time around one of their employees Tracy charged my credit card (without notice) a cleaning fee. I returned the truck exactly as I had gotten it in the first place. When I called to question them about the fee, they were rude and refused to refund me. I am a loyal UHAUL customer and have practically rented from most of their locations. However I will never rent again from any of their dealers, especially not from this location.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sam,
We are sorry to hear that you were not satisfied with your experience at All Canadian Self-Storage in the course of renting a U-Haul Truck. All Canadian Self-Storage takes pride in giving the best customer service and experience possible but it looks like in your case we may have dropped the ball. I would like to connect with you personally and try to amend the situation. Please email stacey@canada-storage.com with your phone number or you can call me at 647-988-9315.
Again I am sorry that you had a difficult experience and hope that we can move forward and find a solution.Stacey