Replacing leaking pipe & installing new shut-off valves
I was very disappointed when I discovered that pipe fixed by one of my friends is leaking . I call DrainWorks (they come up when I was google for the plumbers in my area). They came at promised time, The guy was very Kind and did explain to me what work he would have to do and how much it will cost. He finished everything in less than an hour. For the time he spent doing his job , cost was a little bit to high. But in his favor I should mention that he did tell me the price from the very beginning. Quality of job was great, price was stated right in the beginning, but still I think the service is over priced, at least in my case.
- Approximate cost of services:
- $500.00
- Company Response
**Thanks NorthStar** We appreciate your review and value your input. DrainWorks’ staff is highly skilled and works as efficient as possible to ensure the correct repair is done as quickly as possible without compromising quality because we value our customer’s time. Having said that, it is also important to note that our plumber was on site at your home for 2 hours, not less than one hour as you indicated. It is rewarding to know that you were happy with the service and the quality of the work, however, using the length of time a repair takes as a measurement for cost is not accurate because DrainWorks does not charge by the hour. On the flip side, the same repair could have taken longer by someone less skilled who charges by the hour, wasting both a customer’s time and money. Hope this has shed some light on your concern. We do look forward to being your plumbing and drain service providers in the future should you require our assistance again.