We hired Rent a Wife in Toronto to prep and clean a condo for sale. They spent 5-6 hours cleaning and I will grant that it probably needed more than that but I was not notified that it needed more time. Going to see it the next day was disappointing. The exhaust fan in the bathroom was left filthy, the dryer lint was not cleaned out and there were dead flies and dust left on the window ledges. When I called to suggest that we needed more time and listed the things that still needed attention I was met with defensiveness and I got the sense that coming back was an inconvenience. For a professional cleaning service that charges $30 and hour plus a premium for providing products I expected better customer service.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Holly: I get a anxious when I get a complaint and that is probably what you heard in my voice. We have been cleaning for 35 years and I really want to make people happy. I wanted to come back and fix the problem and was waiting for an email from you, but I didn't hear back. I'm sorry that we couldn't come back and make things right with you. I offer you 3 free hours of cleaning
Thanks
Kris