Do not take the chance and book with this company. After packing we contacted the company about the size of their biggest truck after reserving the move date at least 1.5 months in advance. The company did not have a big enough truck for two loads so we had no choice but to search for another company with a bigger truck capacity. I called to cancel with 12 days' notice and explained the situation honestly. The company was unforgiving and charged a $114 fee for no work at all! Other companies allow for 3 days' advance notice of cancellation and that is what the contract seemed to indicate but it was not clear. In fact the 3days' notice with this company is only to reschedule the date but this info appeared just under the cancellation fee!!!! How terrible to be charged for nothing. Not good business as it leaves a sour note. Why would I want to use this company again? They have lost my trust. I will not refer them to others. This is a bad reflection on them. Stay away from this company. Their practice is not reasonable.
- Approximate cost of services:
- $114.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry to hear about your experience with our moving company, however, when booking our terms and policies regarding cancellation are confirmed and accepted by the client. We reserve a truck and a crew for every client and therefore able to guarantee quality service every time.