Reviews

10/10

A big thank you to Marco and his awesome crew for the beautiful stucco on our new home! On time, on budget and Marco and his crew are perfectionists. Highly recommend them.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you!
Dessano Stucco Systems Inc
https://www.dessano.com/
905-821-7778

0/10

Horrible to deal with . I Supposedly assumed a 10 year HWT rental for a tear down house from a 94 year old owner who they duped into a 10 year rental. They signed him on the 18th and installed the heater on the 19th. OCHS Company offered nothing but a ridiculous buyout amount. Obviously will not use this company in the future for the new home or recommend this company to anyone. Literally got screamed at by one agent yelling that no matter what they will not remove the hot water tank. The only reasonable people were the two they sent out for a consult who couldn't understand why they were not removing it and potentially putting in a new one when the new house goes up. This company misrepresents themselves (ie. the 94 year olds family had no idea he signed this). When I asked the OCHS they said they verified that the man was between the ages of 18-75 on the phone. Of course they provide no record of this. Uses third party billing through Enbridge to bill you. Quite the set up. No one in the company communicates with anyone else. They also use a third party finance company to enforce their policies. I have yet to see a full contract. I've never encountered a company like this before and will warn anyone I can about this arrangement.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

Dear Brenda, I am sorry to hear about your negative experience with us. It is against out policy to sign anybody over the age of 75 for a rental agreement. However, any equipment that is currently being rented by the old homeowner does in fact get transferred to the new home owner but that should have been disclosed to you at the time of home purchase. Could you please send me your full contact information to social@ontarioconsumers.com so that I can investigate this further and take necessary actions. Thank you for your assistance in helping us resolve this matter. Customer Care Team, Ontario Consumers Home Services