After making a few trips to mermaid to decide on an automatic pool cleaner for a gift for someone, we finally purchased a Kreepy Krauly. After giving it to the person they opened it up only to find a mouse nest and the product chewed. After having to make another trip back to the store, we were offered nothing for our inconvenience and the embarrassment of giving that gift. Even a small gift certificate would have been a gesture of good faith. Instead the manager just said oh, yeah we have mice in the storage shed. Gave me a new one obviously. Poor customer retention skills.
- Approximate cost of services:
- $215.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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