Mike from Acton

DO NOT EVEN CONSIDER HIRING THIS COMPANY. We have had a sewage level alarm going off. That means only two things either pump is clogged or pump has failed. We hired septic tank maintenance company to empty septic tank and proceeded to call plumber to unclog or replace pump. Similar to other reviews we have agreed to pay call fee if we decided not to proceed with work. Phil showed up at the end of the day. He really looked lost. I have taken initiative to prompt him about diagnostic of the problem. We found out pump was not operating. He did not have anything good on board of his truck ( plug in model from a discount store was the only thing he had) Promised to return next day with proper hard wired model. This is day 3 and I am being ignored. Here is how this company makes money. They take a call and inform you about 140.00 call fee. Before they diagnose the problem they show you their work fees. If you have and idea of what market charges ( that knowledge comes too late for most of us unfortunately) you send them packing. They collect 140 for you to have privilege of looking at their super high prices. If you are against the barrel of the gun you enter into work agreement and you soon realize they really do not know what they are doing. They will charge you diagnostic fee and you will never see them again. You are back at square one and paying someone else to come and do job properly. I am out 700.00 for 45 minute work ( that includes scratching head for 30 minutes). Phil has made a single cut to abs pipe. 700.00 for that is outrageous. I am done waiting. Let it be warning to all prospective customers. Do not do it. Check company that has good listing with Better Business Bureau.