Bean from Ottawa

Sebo Woodworking coordinated our major renovation project, starting with the design of the kitchen. Anna worked with us to create a design suited to our needs and tastes, willingly accepted our suggestions, and coordinated the purchase of materials (cabinetry design and finish, granite counter top, plumbing fixtures, tile backsplash, flooring, services of an interior decorator to review our choices of materials). Our wonderful contractor, Serge, and his helpers did an excellent job with the demolition of the kitchen and powder room, stripping wallpaper and repainting walls, changing doors and trim, installing a new hearth and backsplash tiles). Serge did his best to minimize the disruption to our daily lives, and kept the work space as clean and organized as possible. He was very dedicated and professional, and even worked on weekends when necessary to finish the work to his high standards. The Sebo team (Anna, the designer, Michel, project manager, Benoit, cabinetry installation, Rene, cabinetry service) were very accommodating and willing to discuss and rectify any concerns we had. The entire project took a bit longer than we'd hoped, but this was due to delays related to re-ordering drawers. The incorrect type of drawers had been initially installed, but were replaced with the wooden ones we had chosen; Sebo later installed a new set of cabinets to replace a large pull-out door I had chosen but was not happy with after it was installed. The quality of the cabinetry and finishing is excellent, and I would not hesitate to recommend Sebo. They are very proud of their reputation, and willing to do what it takes to ensure the customer is completely satisfied. Their pricing is competitive, and payment options and all details of their service are clearly listed in a written contract.

The owner of the company, Roger Asselin, provided us with an accurate estimate and clear explanation of the work to be done. The three man team showed up on schedule, took great care to keep the house clean, and were careful when bringing in their equipment and moving furniture. They were very polite and personable, clearly explained the process, and showed us before and after pictures of the insides of our air ducts - very clear evidence of a job well done! We had just completed a major home renovation, so there was a lot of sawdust, wood chips, and assorted construction debris in the air duct system. They have us a helpful suggestion when we have our furnace cleaned next time with our annual maintenance plan, and were honest with when we needed to have the ducts cleaned again. The entire process took 2 1/2 hours. I would highly recommend this company.

Premier installed a patio door for us in February. The patio door itself was fine, but there was a problem with the screen. It wasn’t sliding very well because the frame was slightly too large. We mentioned this to the salesperson, Michelle Cote, when she did a follow up call to see if we were happy with the new patio door. When she heard this, she forwarded our complaint to the owner, who contacted the manufacturer, Kohltech. They arranged for a representative from Kohltech to do a site visit. They manufactured an entirely new screen at no charge, which was installed after a few months' delay. Now it works perfectly, and we are very satisfied with the quality of the products and service, except for the delay in installing the replacement. We contacted the owner several times for updates regarding the installation of the new screen. Michelle Côté, the salesperson, is excellent; she is very knowledgeable about their products, make useful suggestions, and followed up to ensure we were happy with the door she had sold us. I would highly recommend this company and their products.