Lisa from London

After an extremely dissatisfying (to say the VERY least) experience with RELIANCE HOME COMFORT, I decided to replace all my equipment in two homes I own. John Finan was incredibly excellent to deal with, honest, knowledgeable and competent. I felt that I was dealing with someone who truly cared about their work and reputation. The crews came in got the work done so quickly it was amazing. They were clean, friendly, competent and efficient. I was surprised with how hard these guys worked and how cheerful they were doing their work (says something about the employer) They cleaned the worksite thoroughly, showed me how to use the new equipment and did an excellent job. I couldn't be happier, I have nothing negative to say. HIGHLY RECOMMENDED!!

NIGHTMARE - I inherited a Reliance hot water tank with this home & recently it started leaking. My kids discovered the water had run through the wall into the laundry room (I was out of town). I called service. The tech came and left saying it was the washing machine (didn't even look). I had the kids turn the temp down on the tank (as it was scalding hot and I suspect dripping through the pressure release valve) and had them put a bucket under. Sure enough that's where it was dripping from. The tech came back, replaced the valve & turned the temp back up. Within a couple of hours the entire thing overheated and spewed scalding water over the basement. (I have video of my teenage kids drying to wade through scalding water to get close enough to shut off the water...) They came and serviced it again but as far as the flooded basement etc. etc. they said "Talk to you insurance company, we are not responsible for the equipment as we are not the manufacturer." (which from a legal standpoint is not true.) So I did what I should have done and PURCHASED a new water heater. It will pay itself off in 5 years. TO ADD INSULT TO INJURY Reliance charged me a $40 'Inspection fee' because my tank was less than 10 years old (by a few months). I called and explained I only wanted my services cancelled without ridiculous fees and I wasn't going to go after them for the damages etc. etc. I have had their protection plans on my furnaces and A/Cs in the two townhouses I own. They would not. They lost my business completely. Stupid, greedy company!! I also told them I would upload the video of my kids trying to turn off the tank and water after two service calls and they said they didn't care. AVOID RELIANCE AT ALL COSTS. People need to know that you can buy a water heater and come out WAY ahead!!!