The install and "show of ops" service was included with the purchase of my spa from Mermaid. Dealing with Mermaid was very pleasant, and I have to say the staff in the warehouse especially went the extra mile. There was a little bit of a disconnect with arranging appointments, but I chalk that up to it being peak season for pool setups and the like. Sales staff, warehouse and "Hot Tub Paul" (does the delivery) were fabulous. Having someone come to your house after you have everything setup to go through all the controls, chemical instructions, etc. is a HUGE bonus. Again, was part of the purchase and not an extra cost. Thanks, again to Phil Gregory (show of Ops), Brian Graham (Sales) and Sandy who works in the warehouse. SteveThe install and "show of ops" service was included with the purchase of my spa from Mermaid. Dealing with Mermaid was very pleasant, and I have to say the staff in the warehouse especially went the extra mile. There was a little bit of a disconnect with arranging appointments, but I chalk that up to it being peak season for pool setups and the like. Sales staff, warehouse and "Hot Tub Paul" (does the delivery) were fabulous. Having someone come to your house after you have everything setup to go through all the controls, chemical instructions, etc. is a HUGE bonus. Again, was part of the purchase and not an extra cost. Thanks, again to Phil Gregory (show of Ops), Brian Graham (Sales) and Sandy who works in the warehouse. Steve
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?