jdizzle91 from Huntersville

STAY AWAY! Our entire experience from closing until now with the 1 year follow up has been a complete nightmare. The level of customer service we have received is laughable. Even getting the regional presidents involved doesn't do anything. This is just a snapshot of what we have dealt with: - We signed the paperwork to build then they told us we couldn't choose 6 different color combinations. Luckily there was only one we liked. - Paperwork was delayed at closing - Grass was completely dead when we moved in. They laid the sod before turning on the water from the city. - We then laid an irrigation system out and flagged all of the heads for them to lay the new sod around and had a meeting with the landscape manager. When I returned home, they laid the sod over the flags and heads!!! I had to dig on my hands and knees to find the heads and pull the flags out! There were 8 water bottles on our lawn and red clay smeared all over our sidewalk out front. I was so angry and fired off a harsh email. Their response congratulated me for being unprofessional and didn't even address the issue! - After closing we arrived at our new home (and dead yard) to dusty floors and vans parked all over the front. We couldn't even move in! They were still working on the closing list items we gave over a week before. About 2 out of 30+ were fixed. - Painting around the exterior was horrendous. Missing paint, uneven edges, splatter on the siding, paint smears on the window frame, bubbling around the door frames. We had a paint crew come out 5, yes 5 different times just to paint a door frame because they couldn't do it the first time. - Hardwood floors were dented and damaged in several places upon move-in - Stair banister was cracked - HDMI didn't work - Garage door trim was broken - Multiple doors were oversprayed with paint that dripped down - Kitchen counter was unfinished - Ceilings painted wrong color in every room - Cabinets were scratched - On over 10 different occasions the sub-contractors have either not showed, been unprepared, had to reschedule, shown up late, etc. Once they do show up, the work is shoddy at best. - Since we have moved in and before installing an irrigation system, we have constantly had standing water on the back corner of our house. Mattamy has sent people out that say the 2% grade should provide adequate drainage and that they aren't going to fix it. The blame it on overwatering and our irrigation. We continue to have this problem through the winter with no irrigation on. Instead of trying to fix the situation to make us happy after all that we have been through, they want to push the blame onto us and our neighbors yard draining into ours. Well guess what, YOU graded the whole neighborhood so that is NOT MY PROBLEM!!!! They are so understaffed that I had to be the project manager all day long for our year check up! No one even showed up for the whole two days they were there with the checklist that we made and 8 things weren't done. I had to follow the crew around that couldn't speak English and babysit them all day. They left twice and I, not the project manager, had to bring them back to fix things and they still left unfinished! They were supposed to sand, stain and apply poly on the all of the stairs... they LITERALLY slathered stain on top of the stairs without sanding and only did the bottom 7 steps! Now we have two-tone sticky stairs wrapped in plastic until they come back to try again. I now have to take off work to reschedule to do it right! Our experience could have been COMPLETELY different if they would have just did things right the first time or at least second time, been prepared at closing, treated us like clients that just spent $300k on a home. What started off as a long list of minor little issues (other than the yard) has turned into one of the worst of experiences of my life. When we think about our home the feelings are disgust, anger and frustration. I literally tell every single person I meet that is looking to build a home to not even THINK about using Mattamy. Thank you for ruining what was supposed to be one of the greatest experiences of being married. You have completely sucked the joy out of owning a new home.