Vern from Chestermere

After multiple days of hot weather and an air conditioning system that was not functioning properly, Advanpro really helped out. I called this company due to their excellent rating on Homestars based on large numbers of reviews. The original installing company was Arpis through Douglas Homes, which both provided horrible service related to HVAC issues so I wanted a different company to try and fix the issues that I thought were never going to go away... Steve arrived and within minutes determined that there were loose fittings in the system which likely caused leaks. Steve had my air conditioner running again shortly and I was able to bring the temperature down. A few hours later, the temperature of the house is perfect and I can actually sleep upstairs again... I am planning on using this company again for a zoning system and other potential upgrades. I would easily recommend them to others and would gladly provide a reference based upon my current exposure to the company. Vern

I hate to say that I cannot recommend this company and that any upfront promises may not be fulfilled. I originally chose Doug due to the content of his website and the quick response to my initial query made through his site. The up front process went quickly and I was impressed at the time as Doug seemed dedicated to me to ensure I had a project I could be very happy with. Doug even suggested a seemingly easy solution to my concern I could not use his original design due to my dogs being able jump over the chain link fence on the back walkway (still not in place and my dogs cannot use the yard to this day). Everything seemed to change as soon as I agree to the project. On day one, Doug sent and inexperienced crew and did not show up himself which resulted in his crew starting to build the retaining wall onto my neighbors property. Luckily this was caught but even after a phone conversation with Doug I had to deal with it myself rather than him showing up. This started the project off on the wrong foot which continued due to the inexperience of the crew that was sent and the fact that guidance was typically only provided to the crew over the phone by Doug. I actually had to provide printed instructions to the crew that I obtained over the internet to try and make sure that things were done properly. I think that Corbin (the crew leader) really tried hard but was set up for failure by the lack of supervision. I have tries over the last year and a bit to fix all the issues but there always seems to be a reason it doesn't happen. To this day, I have a: - pond that is not usable, - a cracked driveway due to their equipment, - a leaning retaining wall that backs directly onto the town walking path that concerns even my neighbors, - have a sinking patio that was pulled up at least three times during installation due to errors - unfinished plantings and fill and numerous other small issues. I am in the process of creating a website that will document the entire installation process of my landscaping project including: - pictures of installation - videos of crew behavior and installation - communications with the company owner (email and verbal). I want to ensure that people realize that this review is accurate even though it doesn't describe Doug fixing a non-descript yard so I will publish copies of official pictures and communications. As soon as the site is published I will update this review with the link. Until that time, please beware that the up-front promises received by Doug my not be fulfilled...