I had a Ontario Consumers sales person come to my door March 17 2015. I should have ignored the door bell. They installed the new furnace March 18 2015 my husband thought he smelt gas that evening but we just figured it was because the furnace was smaller then the old one and they had to cut the pipes. I work from home the next day I had a headache all day, when my husband came home and daughter came home the smell was so strong we realized there was a huge problem. Yes, we had a gas leak....This was fixed but I'm now faced with another problem.....I had a very rude awakening when I went to the Scotia Bank to get a line of credit....my agent at the bank told that Ontario Consumers has had Home Trust put a lien on my house April 7 2015. I was never told they would put a lien against my house or I would have gone to get a loan from the bank (an option I was not given by the sales person). The amount of the lien is $6562.00. I had the bank call and speak to an Nathan in the billing department to arrange payment of this amount only to find out the payout amount is $10800.47.....What another rude awakening. I've tried called on a number of occasions and there's no one that is even willing to help. I'm told by Scotia Bank that I can't even renew my mortgage with this lien on the property. I'm just so frustrated this furnace has been in my house for just over a month....... The sales person told us the that charge would appear on the Enbridge bill in which it does ....never once said anything about them putting a lien on my house. I'm at wits end I really don't know what to do at this point. One of the Ontario Consumer employee's actually told me that the information about the lien was in the paper work from the company .....I just received this paperwork from the company on April 20 2015. I would really appreciate any suggestions as to what I can do as I don't have $10800.47. Do yourself a favor NEVER use this company Brenda
- Approximate cost of services:
- $10,800.50
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Brenda, I am sorry to hear about your negative experience with us. We try to ensure that every customer is served with the highest respect and integrity. However, upon hearing about the lien on your house and the problem with your furnace gas leak, I would like to address this issue IMMEDIATELY and investigate further to make sure we fix this for you right away. Please kingly email me at social@ontarioconsumers.com or call 1-855-226-6999 and provide details of the incident as well as the agent you dealt with.
Thank you for your assistance in helping us resolve this matter.
Customer Care Team,
Ontario Consumers Home Services