I purchased a complete kitchen appliance set of Kenmore elite plus washer and dryer for $12000 in 2011 and was duped into buying extended warranty on the promise that if not used, it will be given back to me as vouchers. Well, when the warranty on 2 items was about to expire last Aug, they hounded me day and night to further extend. When i declined and asked for the credit, they said to call once expired. So now i call to get my credit back and they say, sorry! You SHOULD HAVE CALLED THE DAY AFTER IT EXPIRED. Now it's too late! They keep saying it's in the contract but when they were hounding me to extend again, not one person mentioned having to call THE DAY AFTER EXPIRY!! So i have been duped and ripped off. And i have $600 more dollars locked into extended warranties on 6 other appliances. Take note: when u buy the EW, it actually nullifies the 1 yr manufacturer's warranty!! In other words, if u use the warranty in the 1st yr thinking it's the manufacturer's, you are wrong! It's the Extended Warranty so no credit for u at the end of the period. Buyer be ware! So disappointed.
- Approximate cost of services:
- $120.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?