I bought a promotion for duct cleaning through Groupon on Feb 21st 2015. Called Termax to make an appointment, I got the appointment for May 1st (more than 1 month). On April 29th they called me and said because of some issues with their equipment (which I don't believe), they will not be able to make it on May 1st. Now, they are postponing the schedule to May 29th. So I have to wait for another month. For now I am giving them 1 star because of their service level agreement doesn't worth more.
- Approximate cost of services:
- $95.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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