Jist: Ecotech has been excellent with communication, has shown integrity in their work and have delivered a good finished product. The full story: We reviewed about 20 companies before deciding on EcoTech. Mark had an amazing presentation and was willing to work within our price range. What we wanted was someone who could deliver quality in an affordable price range. That, for us, was Ecotech. Mark and his installer Leonid were both upfront about trying their best to save our existing shutters. They couldn't...and they communicated the changing situation every step of the way. We had asked for 1/3rd sliders along the bottom but the windows were delivered with 1/2 sliders. This affected 5 of our main windows. We weren't happy!! Even though we didn't have them down as 1/3rd on paper, Mark was true to his word and had them changed before the installers were finished with the job. Screwups happen...but for someone to take ownership and do something about it to make the customer happy is what makes a successful company. All in all, it took an extra day but we now have the windows and Doors that we wanted. The installers (Leonid and crew), left the work site spotless and have done an awesome job.
- Approximate cost of services:
- $30,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your comprehensive and positive feedback, we are happy to hear that our professional team of experts and quality of products and services have exceeded your expectations. Thank you that you showed your neighbour across the street the beautiful work we had done for you, we will be installing windows for her next month. We hope that you would recommend us to family and friends.