Irene from Markham

Got AC and Furnace installed for both my parents' house and my own house 3 years ago. My parents' AC could not reach the set temperature from very beginning, called in the first year, service person came, added Freon, a bit better but still hard to cool down quickly, temperature never reached 25 degree. This is the third year, AC kept running 2 hours on Monday Jun 18, 2018. Indoor temperature is still 29.5 degrees! The temperature was 30 degree before turn on the AC, so in 2 hours AC running, only 0.5 degree dropped inside. Now we need to pay for the labor fees, have to get it fixed as soon as possible, I'm wondering if the service person really found the AC issue, it was brand new Carrier AC.

We shopped around the furnace and a/c to replace our 16 years old ones during the winter, got several quotations from different companies. Allan Chen came with his knowledgeable and honest manner, did both indoor and outdoor check up, provided useful suggestions as well as detailed comparison of different products and models. The price for Carrier furnace and a/c were also very reasonable. Installation was exceeded our expectation. Mr. Lu and Mr. Wang are very professional, they covered the floor and stairs all the way down to basement, efficiently installed the new ones, took out old parts and cleared up the basement after completed all jobs. The two stage furnace works perfectly, we are looking forward to enjoying the new a/c in the coming summer. Highly appreciate Allan, Mr. Lu and Mr. Wang for their good jobs, we will definitely recommend high efficiency c&h to our friends.