Reviews

10/10

Tops Roofing is tops in the industry! They did my mom and dad's house years ago! It was not until recently that we needed the roof on our house re-shingled so we called Brian at Tops. We didn't call anyone else. We received a fair price, and a very good job was done on our roof. In comparison, my neighbour had another company do their roof a few days after ours was done. Too begin with, the guys actually came over to my property and removed the Tops Roofing sign from the front lawn! I saw them do it! When I went over to ask for it back they denied taking it. I told them I was going to call the homeowner and the police. A few minutes later they put the sign back on my lawn. When we stood back and compared our roof shingled by Tops to our neighbour's roof finished by the other roofing company, it was apparent that a much better job was done on our roof. New vents were installed in our roof to permit better air flow, and the downspouts on the upper level were no longer draining right onto the shingles on the roof, as my neighbour's still were. If you need your roof done, call Brian at Tops…we and many of our friends and neighbours have done so and are happy that we chose this company to do our roof.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review!

Best,
Tops Roofing Inc

0/10

Run from Reliance Home Comfort!! We hired this company to install a new hot water tank in our basement. The sales rep was very nice and assured us that the 'Reliance Guarantee' ensures that mats are laid down from front door to the installation area. Haha! Reliance wheeled their dolly with a heavy hot water tank on it clear across our basement bamboo flooring causing damage to a large portion of the floor. Replacement quote from our contractor was $7,000. Reliance offered us a 'goodwill' amount of $1,000 and noted that it is their view that the damage to our floor was not caused by Reliance. Oh yay - super customer service Reliance!! LIke I just made it up, right? Not only that, they installed the exhaust piping too close to our cold air intake vent and could have killed our whole family with carbon monoxide poisoning had another contractor we had on site not notified us to call Reliance right away and have this corrected! Consumer beware this company….hire someone else!! I'm off to see my lawyer!

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

I'm very sorry to hear about your experience Karen and would like to learn more. Please contact me at rmassingham@reliancecomfort.com and I will escalate this issue to our Customer Solutions Team for review and follow up. Thank you. ~ Rich