Norman Lee from Mississauga

Dispatch # 59593 On Sept 6, 2015 I made my final decision to have A1 replace our 23 year old furnace and air conditioning units. Prior to that, I had received quotes from 2 other companies. One of which was a referral from a friend and neighbor. Originally I had already signed a contract with that company and had to go through the trouble of cancelling the contract and the cheque. In hindsight, it was a wise decision. I chose A1 for my heating and cooling needs over the other competitors for the following reasons: 1. A1 would provide a cased evaporator coil for my new furnace. The other 2 companies would only offer an uncased coil. 2. A1 would provide a new return plenum for my furnace. The other 2 companies would only modify my existing ductwork. 3. Gord, the A1 consultant, was warm, knowledgeable and provided valuable suggestions. 4. A1 was rated as the Platinum choice voted by readers of the Mississauga News for 2015. 5. Installation was to be done by A1’s own in-house technicians and not by subcontractors. 6. Daikin products are of top quality 7. Daikin warranty protection program 8. A1 quote was reasonable. Receive a better product for less money. 9. Sue, the A1 scheduler, was pleasant to talk with even after all my numerous re-scheduling requests. 10. There was always a live person to talk with whenever I called. Even during lunch hours. 11. A1 to do paperwork on rebates from OPA. 12. A1 quality inspector to perform audit after installation On Sept 24, 2015 Perry and his partner arrived on time and installed the units professionally. They were friendly and efficient. The quality of the products and installation was beyond my expectations. To my surprise the new furnace unit appeared to occupy a smaller footprint than my existing unit. On Oct. 11, 2015 I have experienced the performance of the high efficiency furnace for several weeks and am quite happy with the results. The 2 stage heating and the quiet ECM motor take us to another level of comfort. The furnace keep us warm and cozy in the home. I would expect the high efficiency air conditioner to provide a similar performance by keeping us cool for the upcoming summer months. Thank you A1 for providing the stellar services and quality products that we enjoy now. It was an extremely pleasing experience to deal with such a top notch company. I am confident that I have found the company that I can trust and depend on for all my heating and cooling needs. I just wish all my other home service contractors would provide the same high quality service and products.

I had Burl-Oak Paving pave my existing driveway thru my landscaping contractor. The job was done on the late afternoon of April 30, 2015 with satisfactory results. The work crew was efficient. A few days ago on July 29,2015 (less than 3 months after the installation), I noticed a crack running down my driveway. The crack was about 10' long and 1/16" wide. I called the company and was told someone would be there for inspection on the next day. I then talked with Chris after the inspection and was told me that the crack had been repaired. The repair work simply involved putting pressure on both sides of the cracks to close the gap on the surface of the driveway. The gap was still visible after the repair. What a quick way to bandage the problem! I would expect a reputable company to perform a more permanent repair. What a shame!

Bogdan: Thank you very much for the work you did on our front porch and steps which are now covered with beautiful flagstone. Our driveway borders with large interlocking stones are also stunning. My wife and I are absolutely impressed with your artistic skills and your quality workmanship on the whole project. We feel like we have moved into a much more expensive home. In the future if we require any landscaping work to be done we will definitely be calling you again.