Really unhappy with this company. We ordered our door last november and it still hasn't been installed 7-months later. I should have done it myself. Company has been to the house several times and still hasn't completed the job. I'm a professional engineer and the the quality of materials used are poor. The plastic mechanisms keep breaking. I'm not sure that they really know how to install a door and they refuse to install a wind check system so the storm door flings open when windy. Customer service has been weak as well with poor follow through. Company must have supply chain problems as parts do not seem to be available. Consider doing the job yourself or giving it to your local handyman. Going with Pella was supposed to make the job easier. I'm really unhappy.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?