I contacted Alex for a quote. He got back to me very quickly, came and viewed the site and we agreed on the job. He showed up earlier than expected as he was in the area, so the job was completed well ahead of schedule. He was very good to deal with and his crew did an excellent job, leaving the site clean and tidy. I would highly recommend Alex and will use his services again.
I ordered a bedroom set on Feb. 9, 2014, putting a downpayment of $1k on my MasterCard. Was told delivery would be in 4-5 weeks. Delivery was postponed from April 10 to April 16 (making it over 9 weeks from date of order). When received, furniture was in damaged condition, of significantly inferior quality to that which I originally ordered (which had been discontinued after my original order, so I accepted what the manager told me were comparable pieces to match the bed which was available) for a discounted price of $1k from my total of cost of $3,429.60 for the queen canopy bed, 2 night stands, chest and dresser with mirror. (The queen canopy bed is from the original set I ordered and is of far superior quality.) Full payment was made at time of delivery; $1,400 in cash and the balance on my MasterCard. No invoice was provided by the delivery person and the "set up" (which was supposed to be included in the price) consisted of him dropping the boxes in my room and taking off. I told him that the first piece I unboxed was damaged. He told me to contact the store and it would be replaced. Upon unpacking the rest of the items, two more were in damaged condition and all five pieces were seen to be improperly finished and of extremely poor quality. I called the salesperson the following day, but was told he was off for 2 days and would not be back until Saturday, April 19. I called on April 19 and told him that the pieces were damaged and of very poor quality and I was not at all happy with the items and wanted a refund. He said he would have to check with the manufacturer. When I called him again, he said that he could not make the refund. I suggested that he replace the pieces with ones from a better quality set and I would pay the $1k that was originally deducted, but he said it would be $2k more for pieces which were not of the same quality as the original ones. Why would I spend $5,500 for furniture that was original only $4,500 and of better quality? As well, I was told that I would have to pay for delivery. Why, since they would be coming out to pick up the damaged furniture anyway? After I posted to the BBB website, the store owner posted back saying that I should have contacted him. How could I contact someone I didn't even know existed? The salesperson never informed me that I should call this other person. I have not received the courtesy of a call regarding even replacing the damaged goods, let along a refund, although on the BBB site, the owner said that I could pay $2,000 more and pick a better quality suite (minus the bed, which I am keepiing and paid $1,400 for). Why would I pay $2,000 more for a suite which is not of the quality of the one I originally ordered for $1,000 more? I am at the point where I feel like taking this crappy furniture and burning in the store's parking lot. AVOID AT ALL COSTS - non-existent customer service and no idea of what is a "match" to their own stock
