Furnace, heat pump and water tank install
Nathan and Jackson installed a furnace, heat pump and water heater tank in our house. They were a pleasure to deal with: knowledgeable, good communicators, efficient, clean and respectful of our property. We especially appreciated that they returned our old water tank rental to the depot and this saved us some hassle and expense.
New lighting fixtures after reno
I recently bought a number of fixtures to update the lighting in my house after a major reno. The staff at Living Lighting was very helpful in helping me find quality fixtures at reasonable price that fit different areas of my house. I exchanged a few of my purchases after I took them home and I decided another choice would be better. It was clearly explained to me that it was okay as long as the fixtures were not installed prior to being returned and the exchanges went smoothly. More recently I have been trying to fix a fan I bought from their store 10 years ago. Fan still works, but the light does not. The staff has gone out of their way to be helpful by providing the parts I need to fix it. Overall very happy with the service and quality of the lights purchased at Living Lighting.
When Deanna comes over, it's like a breath of fresh air. She's very good at coming up with creative design ideas that fit the space. The result is a great looking space that is very liveable. We felt that she listened to all of our concerns whether it was about a big decision or fretting over one of the seemingly endless small choices. Deeana is very generous with her ideas and she will take the time to make suggestions about small details that will make a big difference. We have no hesitations recommending her to anyone who is doing a reno big or small.
Thank you for the wonderful review - I thoroughly enjoyed working with you both!
We got 5 Windows installed by Inline. It took a full year from the time a salesperson came to our house to give a quote to the time the windows were actually installed. Delay after delay was caused by simply not getting back to us in a timely fashion When we finally ordered, it took another 4 months and several phone calls to actually get the windows installed. Then, the company made a mistake and installed frosted glass in one of the bedrooms, and it took two more visits to make it right because they cracked the glass on one of the panes when they came to replace it! The only reason we stuck with this company is because fibreglass windows are more durable and environmentally friendly then other options. The window quality is quite good, so we're not giving this company a failing grade. However, the service is very poor.
Dear True Green
We appreciate the time you took to write your review about Inline Fiberglass. We even more appreciate the compliment regarding the quality of the window which we are known for.
I am one of the Senior Managers at Inline and this review was brought to my attention and I felt it was my duty to address it. When I first read the review I was in shock and dismay as I could not believe this had taken place. I immediately gathered every member of the company that was involved and reviewed all the information regarding this which are as follows:
The client and an Inline Sales Representative began exchanging emails for approximately two months. After that point, they ceased and no emails were exchanged for 6 months. After a 6 month period the emails returned and were exchanged for approximately 1 month before the windows were ordered. The production of the windows were just over our regular lead time which also happened over our holiday shut down. Once the windows were ready the client advised Inline that they wanted to schedule the installation a month later to fit their schedule. When the windows were installed, it is true that a wrong piece of glass was installed into one of their windows. Our service team returned 9 days later to replace the glass and accidentally cracked in which they returned 4 days later to replace it.
It is true that they entire process took over a year but it is not fair to insinuate that it was Inline's fault. The ordering process took over 8 months in which Inline was not in control of. We certainly apologize and fully take responsibility for the inconvenience of supplying the wrong glass and the additional remedial work that followed. This is not typical and we wish that this had gone flawlessly as is usually the case. We appreciate feedback and will continue to improve until we achieve perfection. Thank you for selecting Inline and we hope you enjoy your windows for a very long time.
Thank you for taking the time to read my response.
Inline Management.
