I have to say the workmanship itself is excellent. They completed the roof in one day, cleaned up well and another team came back to inspect the work, clean out the eavestroughs and driveway of any nails etc. But the negative side is the LACK OF COMMUNICATION. We put down a deposit for the work and didn't hear back for over a week AND I had to call them to ask the status and request an actual day for replacement! Not once have we received a phone call from the company advising when the were going to remove the large dumpster they left on our driveway after the work was done, again, I had to make that call to find out when they would be back to remove it. A radio was left on the roof after the crew had left (which was not an issue) BUT when I called to ask when someone was going to come by and pick it up they told me they weren't sure, maybe the end of the week. Someone did come the next day, AGAIN, with no phone call advising so and a team showed up at my door, mid-afternoon on a weekday and that's when they did their inspection and then wanted to collect the balance for the work. We were advised a phone call would be made to us from the head office to collect the balance??!! No call has been made to us. I strongly suggest you put some plan in place to significantly improve the customer service, in terms of communication between client (head office) and customer as soon as possible. I have never dealt with a company that does not call and talk to their customers regarding important matters such as appointment setting, payment or anything else for that matter. D'Angelo is very fortunate that they have excellent crews on the road and Ian, the Sales Rep who quoted on our roof.
- Approximate cost of services:
- $6,500.00
- Company Response
Hi Sandra, D'Angelo and Sons sincerely apologizes for the lack of communication that you experienced while working with our company. Even though you were very happy with the work we completed, we want every customer to have a positive experience when it comes to every aspect of our business. At the moment, our process is to call customers the week the roof is to be completed and confirm availability. We are aware that some customers would appreciate knowing the install date before that time and are currently implementing a new system to solve this issue. We agree that you should not have to be calling the company you are working with in order to learn the details of the work that is to be completed. Again, D'Angelo and Sons sincerely apologizes for any inconveniences you faced. We listen to our customers and take their recommendations seriously, we are currently working to improve our internal and external communications company wide.