RM in Toronto

We met with the salesman in the first week of December and discussed how we needed to have the windows installed before Feb 1st, (the home renovation tax credit expiry date). He said it would not be a problem and that mid January was available. After countless calls on our part, and having received none from the company, we were informed that the mid January appointment could not be met. They claimed that the windows had still not arrived from the manufacturer and they could not provide an ETA. I eventually spoke with a manager and he did nothing for me. He just said they can invoice me as of December, however, CRA requires installation by Feb 1st. The bottom line is that they overbooked and couldn't deliver on the promise. It was very frustrating because when the salesman comes to your house and actively discusses the Home Reno Tax Credit and literally writes out the net cost after the rebates, I expect them to deliver before it expires. Furthermore, the salesman also said they could install on a Saturday (which we needed because we work 9-6 weekdays), but when Consumers Choice called to book the appointment, they said they only do Saturdays if there’s bad weather during your weekday install date. So we had to take a vacation day for the install. My advice would be to get everything the salesman promises in writing, on the contract. If you require a certain install deadline then make sure to write it down. The fine print on the contract says that anything not listed in writing and only discussed verbally is not part of the agreement. When calling Consumers Choice I just found them very unprofessional. I would also leave messages and not get my calls returned or they would call my house and leave a message when I specifically asked them to call me at work. The Windows do look good (triple glass). The installers were very pleasant and did a good job. Our installers were actually contracted out. One last thing to note is that my Father had windows installed by Consumers Choice only 5 years ago. They are double glass. However, this winter they already have condensation on them (all 8 of them have it). Consumers Choice has a warranty on the windows but they want to charge him $100 just to come and look at the problem. The salesman never seemed to mention that to me when he spoke of the great warranty they offer. RM