Vanessa F from Toronto

Our real estate agent highly recommended Maple Rose and attested to their "white glove" service; they did arrive on the scheduled day to move our furniture into storage, so that's what the 1 star is for. In the process of moving, they scraped huge chunks of paint off the wall by our staircase and left a deep four-inch scratch in our hardwood floors. Chris was apologetic and said he'd send someone to repaint the wall, which he did (and it was Thanksgiving weekend), so that's the second star -- except that it was a really shoddy paint job, so we then had to roller over it ourselves the day before our house went on the market. We finally sold the place, moved back in, but now they won't return our calls -- my husband has phoned three times and emailed them, I've called, our agent has called/texted, and still we haven't gotten our stuff back. We have no couch, no dressers, no bookshelves, no desks or office chairs, no bikes, etc. Really hoping someone from the company will at least reply to this posting so we can at least get some response and get things moving.

Carlos is amazing! He is always on time, he comes prepared, he offers incredibly fair estimates and actually sticks by them -- and will explain exactly why a particular task will cost X amount of dollars. He goes out of his way to make sure you're happy with the job and he works very fast but without cutting corners -- he makes sure he does the job right and that it will last. Our basement has remained dry through many storms since.