john from Brighton

IN JANUARY 2015 WE HAD ONTARIO CONSUMERS INSTALL A PROPANE FURNACE, THE GUYS THAT DID THE INSTALL WERE TERRIFFIC, NOTHING BUT PRAISE FOR THEM..........BUT!!!!!!.......I KNEW I SHOULD NOT HAVE LET THEM INSTALL THE FURNACE BECAUSE AT 9 PM THE NIGHT BEFORE INSTALL I GOT A CALL FROM AN OUTSIDE COMPANY TELLING ME THEY WOULD BE THERE IN THE MORNING WHEN ONTARIO CONSUMERS CAME TO INSTALL AND THEY WOULD REMOVE THE OIL TANK AT A COST OF $650.00 TO ME. I IMMEDIATELEY CALLED OCHS AND SPOKE WITH SOMEONE THAT STATED IT WAS A MISTAKE AND ALL WOULD GO AS SCHEDULED AND THE OIL TANK REMOVAL WAS INCLUDED. WELL 2 1/2 MONTHS LATER I STILL HAVE AN OIL TANK IN MY BASEMENT, THE WHOLE REASON FOR CHANGING FURNACE WAS THAT MY HOME INSURANCE IN MY RENEWAL SAID I COULD NO LONGER HAVE AN OIL TANK IN MY BASEMENT. I HAVE CALLED ONTARIO CONSUMERS SEVERAL TIMES ONLY TO GET PUPPETS TO ANSWER AND SAY THEY WOULD DIRECT MY CALL TO A "MARILYN " THE MANAGER AND SHE WOULD GET BACK TO ME WITHIN AN HOUR SHE IS OR WAS BUSY..........WELL SHE NEVER CALLS ME IT HAS TAKEN DAYS AND I HAVE TO INITIATE THE CALL BACK AND CAN NEVER SPEAK TO A MANAGER , ALWAYS "I WILL REVIEW THIS AND GET SOMENE TO GET BACK TO YOU ASAP...................THE COMPANY IS DEMANDING PROOF OF OWNERSHIP OF MY HOME WHICH I HAVE OWNED AND LIVED IN FOR 7 YEARS. THIS WAS NEVER MENTIONED IN THE AGREEMENT I SIGNED WITH THEM FOR INSTALL, THIS ONLY BROUGHT UP WHEN I HAVE BEEN ASKING FOR THE OIL TANK TO BE REMOVED MY LATEST CALL WAS A THREATING MESSAGE " WE ARE NOT GOING TO TAKE OUT OIL TANK UNTIL WE GET A COPY OF A TAX BILL." AFTER SEVERAL CALLS I HAVE HAD PEOPLE APPROACH ME ABOUT REMOVING THE TANK AND OIL, SENT BY OCHS BUT THEY ARE LOCAL "JUNK DEALERS" WITH NO LICENCES OR INSURANCE TO DO JOB. WELL THE BOTTOM LINE IS I HAVE CONTACTED LEGAL COUNCIL AND IN THE MIDST OF SETTING UP A LITIGATION THAT WILL IMPOSE A "DAILY" FINANCIAL CHARGE AGAINST THE COMPANY FOR AS LONG AS THE JOB HAS NOT BEEN COMPLETED..............THE REAL KICKER IS I HAVE NEVER USED THE FURNACE I HEAT WITH WOOD THE FURNACE HASNT RUN SINCE THE DAY THE INSTALLERS FIRED IT, MAYBE OCHS SHOULD JUST BRING BACK MY OLD FURNACE TAKE THEIR FURNACE OUT OF MY BASEMENT AND WASH MY HANDS OF THIS COMPANY