Reviews

10/10

I liked that there was a short window for the appointment, so I didn't need to plan the whole day around the fix. Peter was great and explained everything well. Every necessary action was discussed and approved prior to the work starting and price was always confirmed up front. The cost of work that I can easily complete on my own was quite high, so I plan on replacing the toilet and taps myself now that the plumbing and water pressure issues have been fixed. I'm was quite impressed with the entire process, from first contact to job completion.

Approximate cost of services:
$600.00
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Company Response

Good Morning Steve,
Thank you kindly for taking the time to write a review about your experience with Mr. Rooter Plumbing of Caledon. From the office level, to our technicians, we all take great pride in the work that we do! We are pleased that you found the process to be impressive and informative from beginning to end and if we can ever be of service to you in the future, please do not hesitate to contact us!
Best Regards,
Mr. Rooter Plumbing of Caledon

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Simon called and said that he would arrive in about 20 minutes to install my new "conventional" hot water heater. I asked him to explain "conventional" to me and came to the realization that I really wanted my replacement to vent out the wall. He said "no problem" and still arrived about the same time with the new new tank. He was joined by Isl and by Vinny who remembered that he was one of the guys that installed our new furnace and air conditioner in 2008. These guys were all pleasant, worked great as a team, were very careful not to leave any kind of a mess, and fast. Best of all, thanks to Simons help before arriving, I now have a much more usable furnace room because there is no longer a huge run of galvanized ductwork running across the room at face height.

Approximate cost of services:
$40.00
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10/10

Simon called and said that he would arrive in about 20 minutes to install my new "conventional" hot water heater. I asked him to explain "conventional" to me and came to the realization that I really wanted my replacement to vent out the wall. He said "no problem" and still arrived about the same time with the new new tank. He was joined by Isl and by Vinny who remembered that he was one of the guys that installed our new furnace and air conditioner in 2008. These guys were all pleasant, worked great as a team, were very careful not to leave any kind of a mess, and FAST. Best of all, thanks to Simon's help before arriving, I now have a much more usable furnace room because there is no longer a seven foot span of galvanized ductwork running across the room at face height.

Approximate cost of services:
$35.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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