Jason in Ottawa, Ontario

We had always had good success with doors from Pella, out of the Toronto office, so when we moved to the Ottawa area we decided to splurge on a $7500 premium hardwood entry door. What a mistake! Ordered on June 23rd, promised on August 17th, the door was delivered on the 18th. My crew began the installation process on September 2nd, and immediately upon unpacking the door and sidelight assembly, and attempting to fit it into the rough opening, saw that the unit was significantly out-of-square - close to one inch over seven-feet. Thinking this was perhaps an error having to do with the rough opening, we lay the door assembly flat on the deck, and re-measured - again an inch out-of-square over the seven-foot height of the door. We reported the flaw immediately. A Pella engineer arrived two weeks later (our house was still without an installed door - we were using plywood to close our house at night!), confirmed that the door assembly was indeed defective, and promised that the company would be in touch within the next several days. That was almost two months ago. We still have not heard from Pella regarding their plans to replace this door. We still have only a temporarily-installed front door. We have not received a reply to our many inquiries as to when Pella will take care of this problem. They pocketed our $7500 and left us with ... a door that won't close properly! If you're considering the purchase of a high-quality premium entry door, I would look elsewhere. Pella, at least in the Ottawa region, cannot be trusted.