Seema from Toronto

I selected College Pro specifically for their reputation and professionalism. My parents have had a series of renovations done by disreputable contractors. I did not want them to deal with another. There were various problems with the service that we received from Parissa's Enterprise (416) 219-0851 : *Parissa did not call me to arrange the initial estimate after I phoned the 1-800 number, I had to call the 1-800 number again 2 days later to find out what happened *Parissa placed a sign out front and asked if it was ok only when questioned about it. *Parissa told us and is evidenced in Interior Proposal #15924 that the following would be done: 1) wipe down of all soiled surfaces (not done) 2) full scruff sand to wood area (not done) 3) all doors would be included (only two out of three were done) 4) clean-up would occur everyday and in full upon job completion (the area was not cleaned up everyday and there was still paint left in areas such as the carpet after job completion) 5) experienced staff would be sent to the site (one person was sent for two days who began by using the wrong roller and applying the primer on too thinly on one and a half rooms until told to change by Parissa [those walls were promised to be painted till covered and were not re-done]. There were two other painters sent the final two days, one of which was completely inexperienced.) 6) the job was supposed to last 1 to 2 days (it took 4 days with a total disregard for our time) Parissa had my numbers on the contract. She would either call the wrong number or not call at all. I found her distracted both on the phone and in person. Even though she was told several times that I did not live at the address contracted, she still seemed surprised that I was not there and could not be there daily. Her responses to the final inspection were both rude and contrary. After being strong armed by her manager, I paid her even more money for incomplete work and then had to pay another person to do two more coats professionally.

Patrick came and gave us a thorough estimate which included stain samples. He was mindful and very respectful of my mother, who is the homeowner and paid for the service. I mention this because even though I tell contractors that I am just the one negotiating, they often neglect or ignore her wishes when dealing with her directly. Patrick never did that and consulted her at every stage. So, if you are looking for 1/ an honest estimate 2/ reliability 3/ respectful customer service 4/ amazing results 5/ a hardworking and clean crew then you needn't call anyone else. I would never hesitate to refer this company to my friends and family.