Nicolaas from North Vancouver

Review of roof replacement by Penfolds Roofing - March 2015, East 16th street, North Vancouver. I had to get the roof replaced because the old roof has reached end of life. Had numerous companies in for quotes inclusive of the "fly by nights". Since dealing with the Penfolds Sales Manager, Jose de Freitas at Penfolds roofing everything was done in a very professional manner. He explained the roof replacement process thoroughly and clearly. I decided on the Penfolds Cedar Twin ULTRA-Scotch guard Cypress Black for the sloped roof and Residential Fast-N-Stick for the flat roof part. I also consulted with professional engineers and my homeowner insurance company who also recommended Penfolds roofing to me. The homeowner insurance company specifically mentioned to me the warranty program of Penfolds roofing. My decision making was definitely influenced by the Penfolds warranty underwritten by their insurers. None of the competing roofing companies had such a warranty system in place. From the time that the contract was signed I had communication with Penfolds. On Wed 3/4/2015 John Wiggins arrived and did a thorough site visit. The next day the crew under Gord arrived and the work commenced. I was very impressed with the professional manner in which the work was done and especially the quality tradesman ship with the metal work that was performed by Gord. Gord regularly communicated me with me and explained technical issues clearly, and also gave feedback on the progress of the install. I was very impressed with his skills and level of knowledge. The site was left very clean and the crew did a very good job with general housekeeping of the site in general (no nails/screws or any debris laying around). Michael completed the flashing on the torch on part of the roof. When a problem was experienced on Sunday 3/29/2015, a technician was dispatched immediately (arrived on the site 15 minutes after my phone call to Penfolds) and the issue was dealt with promptly. Mr. Ken Mayhew communicated regularly with me while the problem got fixed. It was clear that he had a "hands on approach" to the problem and I must commend him on the customer service. On Tuesday 03/31/2015 the job was completed and John Wiggins did a final inspection. He did a debriefing and answered all technical questions very thoroughly and clearly. I am happy with using Penfolds Roofing for my roof replacement project. I also believe you get what you pay for. There are 4 houses in the street where I live, which had roof replacements done in the last year by the same contractor. That contractor is out of business a year after these roofs were done - Penfolds have been doing roofs in Vancouver BC for 75 years. My neighbors who used the "cheap" contractor are now in a situation where there are no warranties except maybe from the manufacturer. The neighbor now have issues and repair work a year after installation is costing them a lot of money. I will not hesitate to recommend Penfolds roofing for any roof replacement work. Thanks to the Penfolds crew including Jose De Freitas, John Wiggins, Gord and his crew and Ken Mayhew, I sleep well at night knowing that when we get 50mm of rain during the night or strong winds, I do not need to worry. Thanks.