Patricia from Calgary

$400 service charge!!!! I called SOS to say that the screws in our Miele dishwasher had come loose and needed to be refastened. A technician came out and spent less than 15 minutes putting in 4 screws. He told me that there was a standard service charge (he didn't mention an amount) and called the office to see if I could get a discount since he only put in 4 screws. I got a $40 discount and was charged $360 plus tax. I was shocked, since I hadn't been informed in advance what the service call would cost. I have called the office 3 times to discuss this outrageous charge, but Mino (the manager) has chosen to ignore me. I plan to contact the Better Business Bureau and Miele to report this company.