Mackenzie Michell-Robinson from Montreal

The repairman came last week, cost $100 for consult. He took one look at the outside of the machine (1 min) and said, what happened? I say I think the pump is broken, it makes noise. He says he'll order the parts, phones me back with a return time. Today is that day. No confirmation call, so I call this morning and confirm. They are coming from 12-4. So I call in at work and take the day off (costs me money, btw). I wait, nobody comes. At 3:30, I call to confirm if repairman will make it or not. They tell me I need to reschedule, because the repair was scheduled yesterday, and I am mistaken. I lose my cool, say some things, ultimately hang up before I blow a vessel out of my head. I phone back, I say I want someone to double check with the dispatcher. They hang up on me. I phone back, this time to a different department. This time I am assured the repairman is coming. I wait 2 more hours, he does not come. I phone back again, and they tell me that all of the parts for the repair are not yet at their facility, and there never was going to be a repair today. I'm losing my cool. I tell the person on the other end of the line that this is very unfair, I am now losing double the money because I will need to take another day off of work. She replies with the usual I-don't-give-a-sh** call centre intonation: "Yeeeaaaahhhhh I'mmmm realllllyyyyy sorrryyyy." "I know you're upset but would you like to..." She seamlessly begins trying to sell me some of her overstock bullsh**. I am fairly certain this is why there is evil in the world. It is created from simple people who need clean clothes and pursue repair by engaging Sear's Parts and Service. Satan lives and he lives at Sear's Canada.