Eleanor from Calgary

Do NOT recommend, terrible experience with this company in Calgary. They do not provide quality service and customer follow-up service is non-existent. Website claims as follows were not met: Done Right the First Time: False; fridge developed the same problem (stopped cooling) in less than a month. 30 years' Experience: Technician told me he had four months' experience in Canada and two years prior to that in Israel Skilled/Expert Technicians: During the repair they kept calling back to the company to ask questions; didn't seem very skilled to me. Technician's 'helper' told me he had four months' experience, had only been in Canada four months. Efficient Repairs: False; problem was misdiagnosed, costly 'repair' performed (computer board replaced) and fridge failed again in less than a month with exactly the same problem. Technicians returned and recommended a second costly repair, this time to a different part. I declined. Assessment by another appliance firm diagnosed a compressor failure, saying no matter what other part was replaced the repair would not last and the fridge was not worth repairing. 15% Seniors' discount: False; technician told me he "could give me 10%" Gold Star warranty on all parts and labour: Warranty turned out to be three months only on parts Five-star Customer service record: False, more than a dozen complaints on HomeStars. No one has returned my calls or emails; all attempts to contact the company have been ignored.