Extremely high pressure "sales" tactics and unreasonable pricing. Decided to walk away after paying a unprecedented $350 diagnostic fee for 10-15 minutes worth of work. This was pushed onto a family member, who agreed to it on misplaced good faith without performing due diligence. The diagnostic fee led to an inflated quote, which was revealed by a second opinion to be double the normal cost. Not surprisingly, the second opinion did not require a price gouge for a simple diagnostic. I feel that the high diagnosis fee pressures customers of Clearview to agree to the quoted inflated service - no one wants to walk away from that large of an outlay, and no one so trusting as to agree to it in the first place would believe that a company would quote a service so outrageously out of line from their competitors. Until they do some research. Further, Clearview is not receptive to feedback, and I found them to be extremely defensive. Manager justified the fee based on the cost of doing business. I am amenable to paying more for good service and skilled work, but there is no question that $350 was way over the line for a trivial diagnostic. I can't think of another service which charges this much for so little. Additionally, my previous experience indicates that the skills of this company's workers are nothing to write home about - a minor plumbing job from Clearview resulted in two visits and an unsolved problem. My mistake was not warning other family members about using them again.
- Approximate cost of services:
- $350.00