Made a huge mistake by not checking home stars first before calling this company. Car was stuck in the garage so I panicked and didn't do any research before calling these guys (yes, completely my fault). They charged $95 for their technician just to show up. When he arrived, he said the springs were broken and both had to be replaced. Since it's a solid wood door, he said I had to get "premium" springs at $345/each. When I came back outside to check on them, he had already taken off the drums and brackets and advised that it would be $320 to replace those parts. He did not even ask first before replacing those parts! Finally, he said mymetal rollers needed to be replaced because they were loose and the door could collapse...price was $250 for 14 NYLON rollers. When I finally sat down and did some research, I realized they had astronomically inflated the charges for the parts. I was so naive believing everything he said (unfortunately I am clearly too trusting). I am so embarrassed to even write this as I can't stop kicking myself for calling these guys. My only reprieve is writing this and potentially saving someone else from being ripped off.
- Approximate cost of services:
- $1,500.00