Peter from Vancouver

I hired this company because I have limited time for moving, they provide me reasonable rate. Every item was raped by myself, and all box had a label like Fragile... It toke 45 min to load their track, but they handled our stuff like garbage. I gave them nice tip in that hope, they will take care of it. I called the company since Tuesday-my moving date, and only Friday afternoon had an answer about a weight-which was over estimated for 4820 Lbs. I have only staff from 1 bedroom condo, lots of boxes, but I estimated all my furniture weight from brochures, and I scaled actually after when they unloaded. The approximately weight was 2340 Lbs, max 2500!!! They charged me a full amount, even I request a rescale before they unload.At Friday afternoon no one picked up the phone, one guy tried to reach me, he called me once, and I called back right away, and no answer... He told me Monday morning at 8.55, he tried many times even Sunday,-but I left a message on a voicemail, during my ride between Calgary and Vancouver probably I have no service. Anyway, my phone always receive a message from missed calls. Guess what? no message... So Monday when I tried to reach the company since 8 am, no answer, 8:55 finally I reached him, and he told me his offer, if I want to rescale the load again. The track was here already, the driver was pushy, and ordered me to pay right away, otherwise they have to go back, and they will charge me more... The offer was, if I want to rescale the company will charge me $400 just to unload, load to container, and load again into the truck. So I had 1 minute to decide to risk $400 more, or take their offer, and lose my money. .. They start unload, and most of the large items are broken, including our Dresser, all tables, mirror, pictures, bike, and OEM alloy wheels. I wont mention all fragile signed box underneath the heavy boxes,(books), a bottle of wine, a large plate and lots of small thing was broken. Almost every item has a damage because poor handling. They were bringing up 1 unknown luggage, even every item had a sticker with number. Our fitness ball was stubbed, because it use less space... I had a conversation with a very nice representative, he promised me many things, I sent a list of damaged items, and picture as proof. Nothing happened so far, no feedback, no call nothing. The GUY name is sam-I cannot use smaller font to write his name. I have all our conversation recorded, and probably he has power in his hand, to cover this case. I hope I can help to chose a right movers for most of the audience. please do not deal with this company, seams nice before contract, but trust me, it is worth it to pay for the company, who handle your property like their own. If you need more information, please white here, and I will contact you.