Ordered a sofa December 2014, paid for delivery and warranty. Expected delivery February 5, 2015 but it was postponed to February the 19th. When checking the delivery status online I get a message that it's already been delivered even though I received a message that it would just be arriving today. When I called the Home Delivery office they said the STORE changed it to tomorrow the 20th. I have taken a day off to receive the couch and no one will be home on the 20th to even receive the couch. The Home Delivery office stated that the store should have informed me that they changed the date. I have paid for the couch and extra for the delivery and the service has been absolutely HORRIBLE. Have made several phone calls today but all without any resolution.
- Approximate cost of services:
- $975.00
- Company Response
*RESOLVED* Hi Sarva, thank you for reaching out to us on HomeStars. We'd like to apologize for any inconvenience this issue has caused, but we are happy to hear that we were able to resolve it to your satisfaction. Please don't hesitate to email us in the future for further assistance social@nooobody.com