STAY AWAY FROM THESE STORES.I had (and still have) absolutely horrible experience with Tasco. In December, when we were renewing our kitchen, we bought a Bloomberg dishwasher with a panel for $750 (plus tax, and delivery came down to $900). Short after it was delivered, we realized that the panel size is wrong. I called Tasco and told them that I need to exchange this dishwasher for a different one or return completely. And that’s where the nightmare started. The dishwasher is still in its original packaging and was not installed. We went to Tasco store where we bought it, where the sales person assured us that the dishwasher can be returned, no problem, but meanwhile why don’t you buy another dishwasher which is on sale. I REPEATEDLY asked the sales person if we would be able to return the other dishwasher to make sure I won’t get stuck with both. We bought the other dishwasher, as the sales person assured me that even if there would be any problems with their customer service, they’ll simply take our dishwasher and cell it in their store. None of which happened. I was calling the store repeatedly to return the dishwasher. The salesperson wrote me an email along the lines of why don’t you cell it on kijiji or craigslist and save yourself and us a headache. I was in shock from this response and called their customer service, who told me that they will take it back if we bring it ourselves (to Brampton from Toronto) and pay 50% restocking fee and that they will start paperwork on that. The original invoice (which they make you sign) says that the restocking fee of 20% MAY apply. Two months later, after a few reminders, they sent me some paperwork where according to their calculation I’ll be getting around $400 something back. Absurd. This still goes on. I have never had so many problems with a retail store. I don’t understand why can’t you return or exchange an item purchased a week ago in its original package and never used. STAY AWAY FROM THESE STORES.
- Approximate cost of services:
- $900.00