M from Calgary

ARO plumbing works under the NEED-A-PLUMBER banner. We recieved a verbal quote for $5000, job ended up being over $8000. There is a serious issue with the install and ARO returned to "fix" the problem(3-4 hours late), and made it worse. The second service call the guy didn't even show up(waiting another 4 hours), it's now day four that the company is aware of the issue and now we are now just hoping someone will spare some time and come by for the 20 minute fix so we can have drinkable water again. I guess there's just no money in warranty work. I've called on multiple occassions to speak with a manager, but the receptionist doesn't even know when or if he's in the office, and he does not return phone calls.

ARO plumbing works under the NEED-A-PLUMBER banner. We recieved a verbal quote for $5000, job ended up being over $8000. There is a serious issue with the install and ARO returned to "fix" the problem(3-4 hours late), and made it worse. The second service call the guy didn't even show up(waiting another 4 hours), it's now day four that the company is aware of the issue and now we are now just hoping someone will spare some time and come by for the 20 minute fix so we can have drinkable water again. I guess there's just no money in warranty work. I've called on multiple occassions to speak with a manager, but the receptionist doesn't even know when or if he's in the office, and he does not return phone calls.