Gina from Barrie

I bought a Mattress on Dec.7th. Not even 3 weeks later, we felt the springs popping up....it is IMPOSSIBLE to sleep on that mattress for five minutes, let alone sleep on it for a whole night. We went back, the first week of January, to ask for an exchange. At that time, we were told to call the service department. Which we did. And guess what...apparently they cant do anything, because we didn't get the extended warranty. Which we didn't get, because the sales person, Rico, told us that we have the right to try out the mattress for a minimum of 21 days, and come back then, if we were not satisfied. Well, apparently, those words were all just to lure us into buying the mattress. Now, we are still sleeping on a defected mattress....because it is clearly a manufacturer's defect, which no one wants to take care of. We had a technician come in and look at it on January 22nd. We were told, that some would contact us within 5 to 7 business days. It is February 10th, and no one has contacted us. I have tried calling, at least three times, every day...and never got through...left messages every time. I left my last message 10 minutes ago. And I told them, that if I don't get a response within an hour, I will go to the paper with the pictures of the mattress. I wake up with back pain, every morning. All I know is, that I will never go back to Lastman's for anything. It is sad, how they completed ruined my first impression with them.