C L from Edmonton

I have never been more disappointed in the service I have received for a company that has helped us out in the past. Not only did my AC fail inspection twice after being installed, I was told that it was installed too close to the fresh air intake for the furnace when we had our annual service done. It has been 3 weeks since then and still nothing has been done to fix the problem. The service guy pulled off the fresh air intake so the furnace now sucks air from our basement instead of outside and I was told this is a temporary fix and he will have the office contact me in regard to fixing this issue. Then 2 guys come out a week later unannounced to survey the situation more closely. Nothing came of this. Now 2 weeks later afer no follow up calls, I call Reliance and am told that they will send someone out to fix the failed inspection issue... However this doesnt rectify the issue that my furnace is STILL sucking air from the basement. It has since started to cause some respiratory issues in my 3 year old and 1 year old as the basement isnt the cleanest place to be circulating air from. I was also told that the install manager would be contacting me to sort this all out... Not holding my breath as I was told the same thing 2 weeks ago.