rc from Toronto

Purchased a dining set at Bad Boys on Kennedy Rd in Scarborough, good sales rep helped us through our purchase. Delivery was not a problem. We found several defects, called within 48 hours to file our concerns and have had a technician come by to analyze the defects. We filed the concerns in December. We have not heard from anyone since and have tried multiple times on many occasions to contact our representative for our case file. The rep did not EVER call us back after we CONTINUALLY left msgs asking her to call us because we would like to know what is happening with our file. She does NOT pick up her phone when we are directed to her number. It is now mid february and to date, she has not once given us a call back. We spoke to her ONCE after we made a huge fuss with customer service. The one time she spoke to us, she was rude and short treating us like we were not worth her time. I have been directed to customer service about 15 times already and you have to wait MINIMUM 10-20 minutes before customer service picks up and even then, they cannnot help you much because it has to go back to the rep to deal with. THIS IS UNACCEPTABLE. She is giving bad boys a very bad reputation - cannot believe we are being treated like garbage when we just want to follow up on our file.