S.M. from Toronto

You may look at the range of reviews here and wonder why some are glowing and others condemn the quality of service. The answer is that Kingsway merely acts as a broker and, as far as I can tell, does not take any responsibility for the movers they sub-contract the work to. I have worked in real estate for many years and,in the past, had clients who used Kingsway with positive results. It certainly seems like things have changed. I helped a client arrange a move from Toronto to Moncton last summer and Kingsway provided the worst service I have seen in over 25 years. The 3 movers who showed up in a no-name truck did so 3 hours beyond the 11 am - 1 pm promised pick up. When contacted about the delay, Kingsway at first said they would be there in 20 minutes and then an hour later said they couldn't contact the driver. This meant that they only had 2 hours before the elevator had to go off service at 6 pm. They rushed the move, damaged walls and furniture and then claimed it was all there in the first place. When delivered, furniture that was less than 6 months old was broken, had split seams and was chipped. The answer from Kingsway was that none of this was their responsibility but they offered a laughable $75 as compensation. So if you contract this company to move your goods be aware that you may get the conscientious sub-contractor who takes care of your things but you may also get the "we don't care" types who will treat your furniture like items being taken to the trash. Kingsway will act so apologetic and tell you to file a claim that they will then ignore until you call to follow up on. My advise, do you want the risk of ending up with torn, crushed, chipped and broken items when they arrive at your new home? Then don't use Kingsway. And one last tip, if you use them they will give you an itemized list of everything they have loaded. They will do this at the end when they are running out the door and it will describe everything as "damaged". That is how honest they are.