Bob and Cathy P from Sherwood Park

I would like to take this time to comment on the service that my wife and I have received since embarking on this complete bathroom make-over at our home, 31-Highland Cr. in Sherwood Park. Upon entering your showroom, looking for bathroom ideas, we were pleasantly surprised by the huge array of products displayed in the many and varied configurations. Being able to see and visualize the finished products helped us to see if our 'vision' was attainable. Jordan Wood greeted us and immediately helped us explore our plan and expertly described the feasibility of moving ahead. Zero pressure was exerted on us and none of our input was discounted. He set up a site inspection for us with the owner, Cam, to review the physical conditions of making our plan into a fully functional room. Cam was prompt and extremely thorough in his inspection. He not only took exact measurements he also explored what it was that we visualized the new room to be like and how it would best serve our needs. Because of the care and time he took, two hours, and with his extensive knowledge of the infrastructure of our home he was able to draw up a detailed project plan which he later discussed with us. In picking out the products that would be used we were never once pressured and were made to feel in control of our dream. I can't say enough good things about the actual work done at my house. The crews arrived on time and always called first. Their trucks were clean and extremely well stocked as they never had to 'leave the work site' to buy a forgotten item. This showed that the project was well planned and was being followed. The employees I met during the renovation were simply top notch and well versed in the meaning and the practice of "Good Customer Service". They were very clean and protected every square inch of the floor space they worked on and worked near. They answered every question and concern that I had and their craftsmanship in every aspect of the job was second to none that I had witnessed in my 40 years in the Gas fitting trade. They all treated my home and property like it was their own and they instilled, in this customer, a sense of wellbeing that comes from a job being done exactly as advertised. I truly was made to feel that I was getting what I was paying for with no surprises except for positive ones surrounding the quality of staff Independent Bath Products employs.